Refund Policy

The short version

Because our products are digital and delivered instantly, we can't take them back once they've been downloaded. But if something is wrong with what you received, we'll fix it or refund you.

When you're entitled to a refund

Under the Consumer Rights Act 2015, digital content must be:

• of satisfactory quality,
• fit for purpose, and
• as described.

If it isn't, contact us. We'll first try to repair or replace it — for example by sending a working file. If we can't, or the fix doesn't work, you're entitled to a refund.

Change of mind

At checkout you agree to receive the download immediately and acknowledge that this ends your 14-day right to cancel. That means we don't normally offer refunds simply for a change of mind once the files have been downloaded.

If you bought by mistake — for example, you bought a product that's also in a bundle you already own — get in touch and we'll look at it fairly.

How to ask

Contact us with the email you used at checkout, the product name, and what's wrong. Approved refunds go back to your original payment method through Payhip. How long it takes to reach you depends on your bank.